Contact us

Lunaby is a small brand. There is no ticket queue and no chatbot โ€” you get an email back from a person, usually the same day and always within one business day.

Email

thelunaby@gmail.com

We read email Monday to Friday. Messages that arrive over the weekend get answered on Monday morning.

What to include

If you are writing about an order, put your order number in the message and we will find it straight away. If something arrived damaged or wrong, attach a photo โ€” that is usually all we need to sort it out on the spot.

Before you write

Most questions have a fast answer already on the site:

Ordering for a date

Halloween 2026 falls on Saturday 31 October. If you are ordering so it arrives in time, email us and we will tell you honestly whether it will make it. We would rather turn an order away than have it land on 1 November.

Contact form